Delete your account

Delete in the app (fastest)

If you have the Business app installed, go to Settings → Delete Account. This removes your account and associated business data immediately.

Request deletion from the web

You don't need the app installed to delete your account. Email support@queuehamster.com with the subject “Account deletion request”, sent from (or naming) the email address on your account. We verify each request by replying to the account's email address before deleting anything, and we complete verified requests within 30 days — usually much sooner.

What is deleted

• Your account sign-in (email and authentication record).
• Your business data — business profile, queues, queue entries, staff invitations, and usage counters associated with your business.

What may be retained

Purchase and billing records are kept by Apple, Google, and our subscription processor as required for tax, security, and fraud-prevention purposes; we may retain the minimal records needed for the same legitimate reasons, as described in our Privacy Policy. Retained records are not used for any other purpose.

Before you delete

• Cancel your subscription first. Deleting your account does not cancel an App Store or Google Play subscription — manage those in your device's account settings.
• Deletion is permanent. Your queues and business data cannot be recovered afterwards.

Client app (no account)

The Client app doesn't create an account, so there is nothing to log into or delete. Uninstalling the app clears the prefill details stored on your device. If you'd like a specific queue entry removed, email us at the address above and we'll help.